PDP International Online Zoom Lunch Connect-May 21 (11am CST)

Speaker: Layla Pomper

Title of Talk Stop Wingin' It: Creating a Consistent(ly Awesome) Customer Experience

Description:

You made the sale...but then what happens? In this talk we'll review how to define a signature process for your business operations that is driven by a process, not panic!

During the call, we'll go through the step-by-step process of documenting a repeatable workflow that showers your clients with love. While we'll use the example of a solopreneur, these lessons are applicable to teams of any size.

We'll wrap up our discussion by outlining an actionable roadmap for how to build on these processes by:

streamlining (removing waste);
automating (hiring technology); and
delegating (hiring humans).